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We will be happy to answer all your questions regarding the order, products or anything you would like to know about our brand.

You can reach us at +421 901 712 897, Monday to Friday 10 AM – 5 PM (10:00 – 17.00) or fill the form below, which we will receive by e-mail and the response will come as soon as possible.


We offer three kinds of delivery:


  • GLS courier service – the price is 3,20 EUR (possibility of cash on delivery/C.O.D – additional 0,50 EUR) – the delivery is maximum 48 hours from dispatch.
  • Slovak Post – the price is 2 EUR (possibility of C.O.D. – additional 0,50 EUR) – the delivery is 2 – 3 days from dispatch.
  • Pick-up in person – at the address: Dance School DanceCool, Ovsištské námestie 1, 84501 Bratislava, Slovakia. You can pick up the order from Monday to Friday 3 PM – 6 PM or at before hand arranged time.


If you wish to send a gift directly to someone, you can get the products gift wrapped on the page of the product, if you would like to add a message or a greeting, you can do so at the checkout. If the item is going straight to the gifted person, there will be no information about the price nor the invoice.


We ship worldwide, however, the prices may vary. You will be able to see the delivery cost at the checkout after you choose the country. When shipping internationally, you have the option of Slovak Post and GLS courier service.


You can contact as at regarding information about the order and we will check the status of delivery ourselves.



1. How often do you add new items?

New items are usually added once or twice a month. It depends on the season as well as how successful is the product.

2. Are the collections limited?

Yes, every collection is limited to 50 pieces, which means that you can be sure you’ll be unique!

3. I really like one product, unfortunately, it’s sold out. What should I do?

Try dropping us a message at about the product and we will suggest a solution.

4. What’s the delivery time of the hand-made products?

Hand-made products are usually delivered in 1 week.



5. How can I choose the right sizing?

There’s a detailed description with the dimensions and materials used next to each product.

6. What happens if I find out that the product doesn’t fit or it’s not what I expected?

You can simply fill in the returns form and return the product in an undamaged condition. We will exchange it or refund the amount to your bank account.



7. How secure is the online payment?

You pay through Slovenska Sporitelna (part of Erste Bank), which is secure and protected against any third-party interference, therefore the payment on our e-shop is completely safe.

8. What is Cash on Delivery (C.O.D.)?

If you choose C.O.D., the courier or mailman will ask for the money when delivering the product to you.



9. How long is the delivery?

Depends on the country of the order. In the case of the courier delivery in Slovakia, the shipment should be delivered in 24 hours since handing the good over to the courier. If you choose Slovak Post, the delivery usually takes 2 to 3 days.

For the international delivery, it usually takes up to one week by post service, and 2-3 working days when you choose delivery by courier.

10. Can I come and simply pick-up my order personally?

  • Yes, the place of the pick-up is Tanečná škola DanceCool, Ovsištské námestie 1, 85104 Bratislava, Slovakia. You only need to show the order number at the reception.



11. Why should I register at

You’ll get a couple of benefits, including an easier process at the checkout or that we will be able to personalize your shopping experience after some time.

12. Why should I subscribe to the newsletter?

You’ll be the first one to receive all the news. From time to time we send special promotions or discounts exclusively to our subscribers. The e-mails are sent once or twice a week because we don’t want to bother the customer by daily spam.



The orders can be paid by a bank card, we accept VISA and MasterCard.





All payments go through slovak bank Slovenska Sporitelna (member of Erste group), which guarantees the security of all transactions on our e-shop.



If you want to return the products purchased on our e-shop, you can do so by following:

1. Download the return notes HERE.

2. Send us the item, that you wantto return, on our adress: Kattiva s.r.o.,Ovsištské námestie 1, 85104 Bratislava together with a filled return note.

3. As soon as we recieve the product, we will sort out your case. You can send us an message at, and we will wait for it.